If the computer uses an external CD/DVD drive, plug in the drive according to the instructions in the VAIO User Guide.Customers who purchased the Symantec® Norton Internet Security® 2007 software from the SonyStyle® store with their computer must create a Norton Account to save their product key prior to a system recovery or the software cannot be reinstalled.Notebook computers must be connected to the AC adapter. Do not interrupt the power during the recovery process.Before performing a recovery, go to the Sony® eSupport Web site and look for software and driver updates or check for knowledge base solutions that may help you solve your computer issue.ĭownloads are posted on your model support page.If your computer shipped with any operating system released prior to the Windows 7 operating system, please contact Best Buy for VAIO PC repair and recovery options at 1-80.

If your computer shipped with the Windows 7 operating system (or later), a Recovery Media Kit can be purchased through Encompass Supply Chain Solutions at or 1-86. Sony Electronics is no longer permitted to sell system recovery media for VAIO PCs that shipped with operating systems released prior to Windows 7. Instructions can be found in your product manual. It is possible to create your own Recovery Media on most computers. Most recovery functions can be performed from within the operating system using the VAIO® Recovery Center. Recovery data is loaded from Recovery Discs created on the computer before the recovery and saved to a special partition of the hard drive. This model is not supplied with Recovery CDs.

Follow this procedure to perform a system recovery using Recovery Discs. The Recovery Discs can be used to restore the entire (C:) drive, remove or restore the Recovery Drive partition, change the size and number of the hard disk partitions, perform diagnostics on the computer hardware, and rescue important data that may still be saved from the hard drive if a system recovery needs to be performed.

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